QAIS WINS BACK-TO-BACK AWARDS
Dave Martin Z. Gepitulan, RN | Published: Wednesday, 02 October 2019
On July 26-27, 2019, representatives of the Southern Philippines Medical Center (SPMC) Quality Assurance and Improvement Section (QAIS) bagged the Silver Award for Quality Improvement Study contest and 3rd place for Poster Making Contest during the 23rd Search for the Most Outstanding Quality Improvement Studies and 9th Poster Contest in the Hospital, conducted by the Philippine Society for Quality in Healthcare, at the Tagaytay Medical Center.
For both events, the SPMC entry, entitled “Timeliness in Patient Care According to Emergency Severity Index (E.S.I.) Category 1 and 2,” was presented by the project supervisor, Dave Martin Z. Gepitulan, RN (QAIS Staff). Also present during the contest was the project adviser, Josephine Dacanay-Ramirez, Ph.D, RN (QAIS Head).
The quality improvement project, which was supported by the SPMC, started on July 2, 2018 and ended on March 21, 2019. The project proponents were the Emergency Department-Emergency Medicine and the Continuous Quality Improvement Core Group—i.e., the ED Avengers, composed of Hanna Mia Monica D. Taya, MD (team leader), Rosita Gabrinao-Artos, RSW, Jeanebeth P. Dalumatan, RMT, Jemari G. Villaluz, RN, Maria Elisa E. Astronomo, RN, Richard A. Pabunag, RRT, and Jocel Louis G. Castorico.
The project’s objective was to reduce the rate of untimely patient care response to patients with ESI categories 1 and 2 to 10% by December 20, 2018. Prior to intervention, 22.22% of patients with ESI Category 1 and 11.40% of patients with ESI category 2 waited for more than 15 minutes from the time of triaging at the emergency room. A set of operational interventions—including reorientation of security guards regarding security policies, enforcement of strict crowd control in the emergency department, application of controlled identification system, and improvement of emergency department house officers’ timely response—was implemented for two months. Post-intervention, the untimely patient care response rates were successfully reduced to 1.16% for ESI 1 and 2.99% for ESI 2.